Please Note: All timings may be affected due to huge promotions leading to a massive quantity of orders. Please do not panic if your package doesn't show up within the average shipping times, it's on its way.
Average Shipping Times:
Yukon, Nunavut & Northwest Territories: 7-14 Business Days
Western Canada: 3-7 Business Days
GTA: 1-5 Business Days
USA: 7-10 Business Days
Also, please note, countries have different customs clearance and post office handling techniques that may affect shipping time.
Free Shipping To Canada & USA:
- Orders over $79 qualify for free shipping within Canada (excluding the three territories) and the USA.
- Free shipping does not apply to Yukon, Northwest Territories, or Nunavut.
Flat Rate Shipping
- Ontario & Quebec: $8.00 flat rate
- Rest of Canada (excluding the three territories): $12.00 flat rate
- Yukon, Northwest Territories & Nunavut: Shipping rates are calculated at checkout (no free shipping).
USA Shipping
- If the order is under $79, shipping is calculated based on weight and location.
WE SHIP TO THE THREE TERRITORIES!
Thank you for considering our products. Please note that we do not offer free shipping to the following territories in Canada: Yukon, Northwest Territories, and Nunavut. We apologize for any inconvenience this may cause.
International Shipping:
InOutSnackz is not responsible for the payment of Customs or VAT Fees. The fee varies and is determined by each country and cannot be calculated in advance. By processing an order, you agree and acknowledge that you will pay any Customs and VAT fees that may occur. InOutSnackz does not hold or accept any responsibility for packages that have been stated as items lost, stolen, stuck in transit, or undelivered. We do not issue refunds or store credit for packages that the courier confirms as lost in transit or undelivered. Please contact your local postal service.
Summer Melted Candy Or Chocolate:
At InOutSnackz, we want to ensure a smooth shopping experience for our customers. However, due to the delicate nature of candy and chocolate items and their susceptibility to melting during transit, we'd like to inform you about our policy regarding melted products.
Given the inherent risks associated with shipping candy and chocolate items, we regret to inform you that if your order arrives with melted candy and chocolate, we are unable to offer returns, refunds, or exchanges for these items.
The decision not to accept returns or issue refunds for melted candy and chocolate is due to the unpredictable nature of shipping conditions and external factors that can lead to melting. Once the products have left our facility in optimal condition, we cannot control how they are handled during transit.
Taking Precautions: While we understand the disappointment of receiving melted items, we encourage customers to consider the following steps:
Check Weather Conditions: Before placing an order, we recommend reviewing weather forecasts for your location and the destination address. If temperatures are high, you might consider delaying your order until conditions are more favourable.
WE SHIP TO THE THREE TERRITORIES:
Thank you for considering our products. Please note that we do not offer free shipping to the following territories in Canada: Yukon, Northwest Territories, and Nunavut. We apologize for any inconvenience this may cause.
Can I have a tracking number?
Tracking details will be supplied once the orders have been shipped, tracking details are available for all products. Please allow at least 48 hours after we supply the tracking details for them to register on the system.
Please note, tracking information can take some time to update itself in the carrier's system during the shipping process.
Why have I not received any order confirmation details?
Most times this is because you have accidentally improperly entered your email. Throughout the process, we send a couple of emails, including an order confirmation, a fulfillment notice, and a shipping notice.
If you believe you may have entered your email wrong please contact us and we will fix it for you as soon as possible.
Can I cancel my order or add items to it ?
Unfortunately, we cannot cancel orders as they are processed right after we receive them to serve you better.
Given that we do not store any payment information, we are not able to add item(s) to an order. If this is the case, please submit another order for the additional items.
What time of the day are orders shipped out?
Our handling and fulfillment center works on processing orders 24/7.
Why is my tracking status saying delivered but I have not yet received my packaging?
Normally, your local Post Office will be able to find your package with their wonderful GPS system and the problem should be resolved within the next few days. In this case you would need to contact your local Postal Office to make sure that packaging was not left there when no one was home to receive it or was left at your Parcel Locker, for example.
How long do you take to answer requests?
We answer all customer inquiries within 24 hours or less.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at crunchtime@inoutsnackz.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at crunchtime@inoutsnackz.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Disclaimers:
InOutSnackz does not hold responsibility for items that are shown as delivered in the tracking system but that the client reports as undelivered. Please contact your local Post Office to locate the item or your local police to report the packaging's theft.
Shipping fees are non-refundable. For items returned to InOutSnackz due to undeliverable addresses or issues at Customs, refunds will be issued for the net price of your item(s) minus the shipping charge.
If you have any questions, send us an e-mail, the team will gladly help!
Address: Belleville, Ontario, Canada
Email: crunchtime@inoutsnackz.com
Phone number: 647-639-6682
