Section 1: Shipping, Loss, and Damage Policy:
1. Fulfillment Documentation & Integrity
- Internal Proof: All orders are electronically documented (via high-resolution photography or video footage) immediately before the box is sealed. This documentation confirms that all ordered items are packaged and prepared for shipping according to our internal standards. This evidence is securely stored and serves as definitive proof of fulfillment in the event of any discrepancy.
- Missing Item Claims: Claims for missing items that directly contradict our internal packing documentation will be addressed exclusively through a formal carrier loss investigation. Our company reserves the right to provide this documentation to the carrier and relevant payment processors to affirm the contents of the shipment.
2. Carrier Responsibility & Damage Claims
Once a package leaves our facility, the shipment is legally the responsibility of the carrier.
- Immediate Inspection: Customers are required to inspect the package for damage or tampering immediately upon delivery. If the package appears visibly damaged, we highly recommend you refuse delivery or request the carrier to make a formal note of the damage on the delivery receipt.
- Filing a Claim: All claims for damage, tampering, or loss during transit must be initiated by the customer directly with the shipping carrier (e.g., FedEx, UPS, USPS).
- Resolution Timeline: [Your Company Name] will issue a refund or replacement only after the claim has been fully processed, accepted, and approved by the carrier's investigation department. The customer must retain all original packaging materials and damaged items until the carrier's investigation is complete. Failure to retain these materials will void the claim.
3. Delivery Confirmation
- Finality: Delivery confirmation provided by the carrier (including "delivered to door," "left with neighbour," etc.) constitutes final proof of delivery. We are not responsible for packages that are stolen or go missing after the carrier has successfully confirmed delivery.
Section 2: Summer Melted Candy Or Chocolate:
At InOutSnackz, we want to ensure a smooth shopping experience for our customers. However, due to the delicate nature of candy and chocolate items and their susceptibility to melting during transit, we'd like to inform you about our policy regarding melted products.
Given the inherent risks associated with shipping candy and chocolate items, we regret to inform you that if your order arrives with melted candy and chocolate, we are unable to offer returns, refunds, or exchanges for these items.
The decision not to accept returns or issue refunds for melted candy and chocolate is due to the unpredictable nature of shipping conditions and external factors that can lead to melting. Once the products have left our facility in optimal condition, we cannot control how they are handled during transit.
Taking Precautions: While we understand the disappointment of receiving melted items, we encourage customers to consider the following steps:
Check Weather Conditions: Before placing an order, we recommend reviewing weather forecasts for your location and the destination address. If temperatures are high, you might consider delaying your order until conditions are more favourable.