Frequently Asked Questions
Delivery / Useful Info
Once you place your order and the payment is verified, please allow up to 1-2 business days to process and ship your order. In peak periods please allow for up to 5 business days for dispatch.
On average, it will take 7-15 business days for Canada-wide delivery, and 3-7 business days for domestic delivery. Due to the current pandemic, packages may take longer than expected.
If you need to change or cancel your order, please Contact Us immediately. Once your order has been processed, we will be unable to make any changes or cancellations.
If you are not satisfied with your purchase and wish to return an item, please Contact Us within 30 days from receiving your order. Any brand new product can be returned for a full refund. Please contact Customer Support with your order number as well as the reason for your return; they will schedule the return and provide you with the necessary information to move forward. Note, shipping charges are non-refundable.
All return shipping fees and other miscellaneous fees are the responsibility of the customer.
Please Contact Us within 30 days from receiving your order if you received merchandise that is defective, incorrect, damaged or missing. To ensure a smooth return, please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.